WE’RE HERE WHEN
YOUR PEDIATRICIAN
ISN’T.

Text with a doctor 24/7 for treatment for your kids and reassurance for you .

Board-certified doctors

Stellar Customer Service

Available 24/7, in 48 states

HOW IT WORKS

Let’s get your kids feeling better.

Pay $45 for one visit

Pay $45 to chat with a doctor regardless of insurance.

Text with a doctor 24/7

Skip urgent care and keep your sick kid at home. Doctors are available day and night—no appointment needed.

Get peace of mind

A doctor gives you a treatment plan and sends in a prescription, if needed. We’re just a text away if things don’t improve.

MD on Demand treats kids ages 3-17. Some conditions require in-person tests or examination, and can’t be treated remotely. Examples include UTIs, ear infections, strep throat, and STDs.

“I joined MD On Demand to improve healthcare for all—for parents seeking help with their kids and for clinicians striving to provide better care for more people.”

WHAT WE TREAT

From eczema to allergies, we’re here 24/7.

and hundreds more*

GET TREATMENT

*Some conditions require in-person tests or examination, and can’t be treated remotely. Examples include UTIs, ear infections, strep throat, and STDs.

MINIMIZE CHAOS WHEN YOUR KID IS SICK

CHAT WITH A DOCTOR

Frequently asked questions

When are the doctors available?

MD On Demand Pediatrics is available 24/7, 7 days a week in 48 continental US states. MD On Demand is not available in Alaska or Hawaii.

Who are the doctors and how are they vetted?

All our doctors and clinicians are board-certified and have extensive experience treating children. They are trained how to integrate the excellent content from the K app into their conversations with patients and families. In addition, our doctors are part of a collaborative, rigorous process to identify and adopt the highest standards of clinical care.

What ages are covered by MD On Demand Pediatrics?

MD On Demand Pediatrics is for parents with kids ages 3-17. The parent must answer questions on behalf of the child and the child must be present during the visit. When a child turns 18, they should create an account with MD On Demand to use independently.

Can MD On Demand Pediatrics be used by someone who is not the child’s parent?

The MD On Demand app and chats with a doctor can only be administered by the legal guardian of the child. For example, a grandmother of a child would only be able to use MD On Demand for the child if she is the legal guardian. Please note we do require legal documentation to prove an adult is the legal guardian. Additionally, we do not treat emancipated minors.

What if I have a question about my child, but they aren’t with me?

You must be near your child for all interactions with MD On Demand in order to get accurate results and the right treatment. At the start of a doctor chat, we may require you to submit a photo of your child. At times, you may be asked to do things like observe if their nose is runny or stuffy, assess their general comfort level, take their temperature, pinch their skin, or describe a rash with prompting.

What states are currently available to talk to a doctor about kids?

Talking to the MD On Demand app about your child is available in all states and connecting with a licensed clinician is available in all states within the continental US (not available in AK or HI).

How quickly will I be connected to a doctor?

Patients are typically connected to a physician in under 60 minutes. While you wait, the doctor will be reviewing your answers to our symptom checker.

If I am traveling out of state, can I use the MD On Demand app?

Yes! As long as we have available licensed providers in the state you are currently in, we can connect you with care.

What if all of my children have the same symptoms?

Since treatment & health guidance is dependent on age, gender, and previous medical history, each conversation with MD On Demand and with our doctors should be about one child at a time. However, you can add all your children to the MD On Demand app for no additional cost and have unlimited doctor visits for your children for free if you are a MD On Demand member.

Is the data I share with MD On Demand private?

MD On Demand is HIPAA compliant and we apply high-security standards to protect your personal information and your privacy. MD On Demand is also compliant with the California Consumer Privacy Act (“CCPA”). We will use your data only to improve our services and to provide them to you. You can learn more about our privacy policy here.

Can you order COVID testing?

We can’t directly order a COVID test, but if the MD On Demand provider recommends a test be taken, we can provide paperwork to help ensure a test can be ordered elsewhere. We’ll also give guidance on how to best manage COVID symptoms.

Do you provide doctor’s notes and sick notes?

During a pediatric consultation, clinicians can write notes for your children to return to, or be dismissed from, school, activities, camp, and more, if needed.

During an adult consultation, our clinicians can only provide a note stating the date when a patient was seen and that a treatment plan/care was established.

Can the physician order lab tests or imaging?

Yes, MD On Demand doctors and clinicians can order tests as needed. At this time we do not order imaging. Please note the cost of these tests is outside the cost of your visit. A MD On Demand doctor or clinician will be able to follow up with you about your lab results and answer any questions you may have.

What happens if my child needs a prescription or refill?

MD On Demand doctors and clinicians can prescribe medication as necessary. They will typically send prescriptions to your local pharmacy within a few hours of your chat.

The doctors and clinicians can refill many child prescriptions for up to 90 days so you can get back to your primary doctor for follow up. Per our refill policy, you’ll need to demonstrate that your child has a recent prescription through a photo or pharmacy listing.

Keep in mind we don’t prescribe controlled substances such as certain ADHD medications, or chronic medications such as diabetes, autoimmune disorders, or seizure disorders at this time. Learn more about what we prescribe and our refill policy here.

How do I effectively answer questions on behalf of my child?

Our app and providers are trained to ask smart, intuitive questions that are proven to be effective in getting to the bottom of what’s going on with your child. You may be asked to do things like look into your child’s mouth, listen to their heartbeat, press on their stomach, or pinch their skin in order to help your virtual doctor diagnose the symptoms. Images and diagrams will be used to assist you as well! If you are speaking with a doctor and having trouble getting your child to cooperate with you or are unable to answer the questions, you may be asked to submit a short video to the doctor.

What conditions do you treat?

The free MD On Demand app will provide answers and guidance around more than 70 of the most common pediatric conditions.

Our clinicians can diagnose and treat most things you might see an in-person pediatrician for.

Some conditions, like ear infections and strep throat, generally require in-person evaluation. Our clinicians can assess the severity of the symptoms, offer supportive care guidance, and in some cases prescribe medication.

Additionally COVID-19 is particularly challenging to diagnose in children so our clinicians may not be able to diagnose it. However, they can give suggestions on how to best manage symptoms and what to do next.

DON’T WAIT AND WORRY

GET STARTED NOW